We’ve been offering real estate services to Austin for over 40 years, but we could not have made it to where we are today without the support of our customers.
This support has come in many forms—word of mouth recommendations, repeat partnerships, etc.—but one of the best ways our customers support us is through the reviews and feedback they provide.
We are always eager to hear about what’s working—and what’s not—and regularly direct customers to our Reviews and Feedback page to share their experiences. The information we receive helps us shape the future of our business so we can continue to serve the Austin area for the next 40 years—and beyond.
By providing us with your feedback, you can help:
Improve our services
If a service is not meeting your standards, the best way to help us improve is by bringing it to our attention. Based on the customer information provided to us—whether it’s a critique on a web page or portions of the selling process that went exceptionally well—we can make the necessary adjustments.
Guide others as they make a major purchasing decision
According to Search Engine Land, 88% of consumers trust online reviews as much as personal recommendations. Since buying, selling or renting a home is a major life event, it’s important to let other potential customers know they’re in good hands. Savvy customers today check online testimonials before making a big purchase, so the reviews left on Yelp, Google+ and Facebook will help others make the best selection possible for their purchase.
Provide actionable insight
Let’s say a customer tells us that the online buying process resources and information they found on the Habitat Hunters website was extremely helpful. Hearing this kind of feedback allows us to provide more information like it.
Work to improve the customer relationship
They say that open and honest communication is the key to a good marriage, but it’s really the key to any solid relationship—even with your real estate agent.
If there are parts of the process you don’t like or services you think are stellar, open up a dialogue with us so we are aware of your wants and needs. Sometimes this can even clear up miscommunications and help both parties reach a better understanding.
No matter what the issue, we take all information into account so we can continue to build a strong partnership with our clients. If you haven’t already, swing by our Reviews and Feedback page and let us know how we’re doing.